Refund policy

Due to the hygienic nature of hair extensions, all sales are final.

The Curly Pop Shop only accepts returns or issues refunds for items that are verified as defective upon delivery.
Examples of qualifying and non-qualifying defects are outlined on our Returns & Hair Policy page.

Defective items must be reported within 3 business days of delivery by emailing hello@thecurlypopshop.com with the order number and clear photo or video evidence showing the issue. Hair must be unused, uninstalled, and in its original condition with all tags, ties, and packaging intact.

If a defect is confirmed, the item must be returned within 3 business days of approval. A refund or replacement will be issued only after the returned item is received and inspected.

Damage caused by installation, cutting wefts, heat styling, coloring, chemical processing, normal wear, or a change of mind does not qualify for a return or refund.

By placing an order with The Curly Pop Shop, you agree to this refund policy.